Weekly online
Each four-month module includes 14 interactive two-hour classes and one reading week, following an optional full-day London masterclass. Read selected material, practise between sessions and bring your questions back to the group.
Professional learning · Project Controls & Management
PMI PMO Certified Professional (PMI-PMOCP) Preparation.
Design a PMO that people use—and can explain the value of.
A PMO becomes influential when its services solve problems that matter to its customers. This course uses PMI’s Project Management Offices: A Practice Guide and the PMI-PMOCP examination domains to develop that perspective. You examine organisational context, the PMO mandate, customer needs, service design, operations, performance and improvement. The learning follows the guide’s movement from a new PMO mindset to its framework and customer-experience cycle, helping you connect day-to-day service delivery with strategic contribution. It supports professionals who want to establish, improve or lead a PMO and prepare for the PMI-PMOCP route.
Weekly route4 months
Live online2 hours a week
Module startsOctober · February · June
Learning structure1 module
The professional challenge
Make the next decision with more confidence.
Your PMO produces reports and maintains standards, but stakeholders question its contribution. The challenge is to establish whose needs it serves, which services change decisions and how performance should be evidenced. The course develops a practical basis for answering those questions and choosing an achievable improvement priority.
Who will benefit
For PMO analysts, PMO managers, project coordinators, project managers and professionals contributing to portfolio, programme or transformation offices. It suits those asked to improve PMO adoption, clarify its mandate, prioritise services or demonstrate its contribution to organisational outcomes.
What you take back to work
Practical capability, built through learning.
- Evaluate organisational needs, maturity and culture before defining the PMO’s mandate and service priorities.
- Develop a coherent value proposition, customer engagement approach and PMO service catalogue.
- Design service operations, performance measures and improvement practices that connect delivery with customer outcomes.
- Prepare for the six PMI-PMOCP exam domains while building a practical PMO improvement case.
Inside the course
A connected learning journey.
Within a 14-session module, the sequence can progress from context and mandate through customer needs, services, operations, improvement and exam readiness. A single PMO case links the sessions and practical outputs. The blocks are KBC’s teaching arrangement informed by the guide and exam domains; they are not six official PMI book chapters.
01The organisation and the PMO’s purpose
Explore the practice guide’s opening treatment of PMOs, organisational landscapes and the office as a service provider. Consider how strategy, culture, capability and maturity influence the role a PMO can credibly perform. Challenge generic operating models by asking which organisational problem the PMO should solve and what authority, relationships and resources it needs to do so.
Apply it at work: Create an organisational context assessment and a concise statement of the PMO’s purpose.
02Mandate, strategy and structural choices
Connect the guide’s organisational baseline and structural components with PMI-PMOCP’s strategic domain. Examine vision, mandate, sponsorship, governance and the relationship between the PMO and its customers. Consider how the operating model supports decisions and services without assuming the same design fits every organisation. Make responsibilities and review arrangements visible so the mandate can evolve with changing needs.
Apply it at work: Draft a PMO mandate and governance map with clear authority, service boundaries and review triggers.
03Customer needs and the value proposition
Use the customer-centred approach to distinguish what stakeholders request from the outcome they need. Explore awareness building, needs assessment and the value proposition within the guide’s PMO development cycle. Compare priorities across sponsors, delivery teams and other customers, recognising that perceived value can differ. Translate those needs into a purposeful service offer and an explicit promise of benefit.
Apply it at work: Conduct a customer-needs exercise and develop a prioritised PMO value proposition.
04Service development and onboarding
Turn the value proposition into services people can understand and use. Consider service scope, outputs, standards, capacity, responsibilities and onboarding. Examine how training, communication and feedback support adoption, especially when services replace established habits. Connect service design to the capabilities and resources needed to deliver consistently, with a manageable introduction plan and clear expectations on both sides.
Apply it at work: Build a service catalogue entry and onboarding plan for one high-priority PMO service.
05Operations, performance and continuous improvement
Examine how the PMO runs and monitors services, interprets customer feedback and selects improvements. Distinguish activity measures from service performance, delivered benefit and customer recognition of value. Use the guide’s service-operation, monitoring and improvement stages to develop a repeatable review cycle. Consider service maturity and team capability together, so an improvement plan remains achievable with available resources.
Apply it at work: Design a performance dashboard and improvement backlog with owners, evidence and review dates.
06Value recognition, people and exam readiness
Explore how the PMO demonstrates contribution without overstating causality or claiming every project benefit as its own. Practise communicating evidence to customers and sponsors. Connect this work with the people domain: influence, collaboration, negotiation, ethics, adaptability and business understanding. Review all six examination domains through realistic PMO decisions, supported by a personal preparation plan.
Apply it at work: Present a PMO improvement case and explain how its success will be measured and recognised.
Learn around your working life
Time to understand. Space to apply.
Online or in a city near you
Face-to-face delivery can be arranged in London, Maidstone, Manchester, Birmingham, Leeds and Liverpool. Your course offer confirms the venue and teaching dates.
A London masterclass to start your module
Meet your tutors and fellow professionals at an optional full-day London event. KBC covers the event, agreed transportation, refreshments and an open buffet dinner. Confirm arrangements with the team before booking travel.
Support between sessions
Return to class recordings and learning resources, bring questions to your tutor and use free one-to-one tutoring and coaching support. Your course plan sets out the guided reading and practice needed alongside live teaching.
Your route to recognition
Know what the assessment involves.
PMI-PMOCP certification requires PMI’s application approval and a successful external examination: 120 questions in 165 minutes. PMI currently requires a secondary qualification, three years of project-related experience within the previous eight years or a PMP in good standing, and 10 hours of formal PMO education. KBC’s case activities and practice questions support preparation, while PMI determines certification. This preparation course and KBC’s four-module Certified PMO Professional Level 6 programme are distinct offers and should be described separately.
Your written offer records the award or course completion requirements, any examination fees included, and the relevant eligibility checks.
The professional knowledge behind the course
Explore the books and standards.
The learning themes above bring together the relevant guide, syllabus and workplace practice. KBC’s teaching sequence connects these ideas through discussion and application.
- Project Management Offices: A Practice Guide ↗Project Management Institute · 2025
Verified full contents: Part 1 PMO mindset; Part 2 PMO Value Ring framework; Part 3 ten-step value-generating cycle, from awareness building to value recognition.
- PMI-PMOCP Examination Content Outline and Specifications ↗Project Management Institute · February 2025 V 2; document footers January 2025
Six domains: organisational development 16%; strategic elements 18%; design 18%; operation 15%; enhancement 18%; people 15%.
- PMI Project Management Office Certified Professional ↗Project Management Institute · Verified 10 September 2026
Current certification eligibility and exam information.
Your investment
Get a course offer that fits your route.
Request the standalone fee for your chosen format, including the teaching, reading materials, assessment and membership arrangements relevant to this course.
Exploring the full PCP apprenticeship?
£27,000 apprenticeship funding + £7,000 additional IPC support. The IPC package covers professional examinations, memberships, graduation, Benenden Health membership, London masterclasses and agreed transport.
These figures relate to the complete Project Controls Professional apprenticeship. Standalone course fees are separate. The team confirms eligibility, any employer contribution and the contents of your written offer.
Explore the PCP pathway →Your questions, answered.
Is PMI-PMOCP the same as KBC’s PMO Level 6 programme?
No. PMI-PMOCP is a PMI certification with its own eligibility and exam. KBC’s Certified PMO Professional Level 6 is a separate four-module professional programme with an APM-recognised technical-knowledge assessment.
Do I need to be a PMO manager already?
The course is relevant to PMO team members and project professionals as well as managers. PMI’s certification eligibility concerns project-related experience and education, so review your responsibilities and experience before applying.
Will I learn a single prescribed PMO model?
You will examine how to shape services and governance around organisational context and customer needs. The aim is a justified operating model and improvement case, rather than adopting one organisational chart for every PMO.
What would this help you achieve?
Talk to KBC about your experience, your goals and the right learning route for you.