Clear information.
Support you can reach.
Find KBC’s policies, understand your options and reach the appropriate person when you need help.
Your apprentice charter pack.
Explore semester dates, attendance and flexible modes, study commitments, professional examination conditions and the support around you. The charter explains the shared commitments and links to the full policies; it complements your individual signed agreements.
Explore the learner packOur policies & website notices.
Safeguarding & Prevent
Reporting concerns, urgent help and the interactive safeguarding handbook.
Read moreLearners’ inclusiveness
Access, reasonable adjustments, support conversations and learner choice.
Read moreOnboarding & enrolment
The published journey from an initial conversation to an approved learning start.
Read moreRecognition of prior learning
How KBC considers existing knowledge, skills, experience and learning needs.
Read moreComplaints
How to raise a concern, the review stages and available support.
Read moreWhistleblowing
Confidential routes for raising public-interest concerns about wrongdoing.
Read moreWebsite privacy
Information about using this website and contacting KBC.
Read moreCookies & browser storage
What the website stores on your device and how to clear it.
Read moreWebsite accessibility
Available reading features and how to report an access barrier.
Read moreWebsite terms
Using this website and checking the terms of a programme or service.
Read moreNeed help finding the right information?
Contact the team for an accessible version, a policy clarification or help reaching the right person.