Three participants reviewing printed material together at a KBC event.
Reviewing ideas together at a KBC event.

Frame the decision

Write down the decision you need to make and who has authority to make it. A broad concern such as improving performance can hide several different choices. Clarifying the decision helps the team identify relevant evidence and avoid analysing everything at once.

Separate knowledge from assumption

List what you know, what you believe and what you still need to find out. Give important assumptions an owner and a way to test them. Confidence should reflect the quality of the evidence, not simply the seniority of the person presenting it.

Look for a different perspective

Ask who experiences the consequences and whose information is missing. A financial view, an operational view and a customer or employee view may reveal different constraints. Use disagreement to improve the decision rather than suppress it.

Compare realistic alternatives

Include the option of maintaining the current approach where appropriate. Compare each option against the same criteria, with costs, benefits, risks and practical capacity in view. Explain the trade-offs rather than hiding them in a single score.

Record the reasoning and revisit it

Keep a concise record of the decision, evidence, assumptions and expected outcome. Agree a review point. Revisiting the reasoning helps people distinguish a poor process from an uncertain outcome and makes organisational learning possible.

Take one question into your next conversation. Discuss it with a tutor, coach or colleague and consider the evidence that would help you answer it.

Explore related learning