#kbc-complaints-policy,
  #kbc-complaints-policy * { box-sizing: border-box; }

  #kbc-complaints-policy {
    --kbc-dark: #201432;
    --kbc-deep: #2b1b43;
    --kbc-medium: #3d285d;
    --kbc-muted-purple: #573a7d;
    --kbc-purple: #5c259c;
    --kbc-bright: #7540dc;
    --kbc-lavender: #f1eafa;
    --kbc-section: #f7f5fa;
    --kbc-gold: #e5bd59;
    --kbc-gold-hover: #edd079;
    --kbc-soft-gold: #f5e8bf;
    --kbc-text: #292f3d;
    --kbc-muted: #626a7a;
    --kbc-white: #fff;
    --kbc-danger: #a12a43;
    --kbc-danger-soft: #fff1f4;
    --kbc-border: rgba(87, 58, 125, .13);
    --kbc-shadow: 0 8px 24px rgba(32, 20, 50, .055);
    --kbc-shadow-lg: 0 24px 58px rgba(7, 2, 18, .23);
    color: var(--kbc-text);
    background: var(--kbc-white);
    font-family: Inter, Arial, Helvetica, sans-serif;
    font-size: 15px;
    line-height: 1.65;
    overflow: hidden;
    isolation: isolate;
  }

  #kbc-complaints-policy :is(h1,h2,h3,p,ul,ol) { margin-top: 0; }
  #kbc-complaints-policy :is(h1,h2) { font-weight: 800; letter-spacing: -.04em; }
  #kbc-complaints-policy :is(h3,h4) { font-weight: 700; letter-spacing: -.018em; }
  #kbc-complaints-policy :is(p,li) { font-size: inherit; line-height: 1.65; }
  #kbc-complaints-policy p:last-child,
  #kbc-complaints-policy ul:last-child { margin-bottom: 0; }
  #kbc-complaints-policy a { color: inherit; text-underline-offset: .18em; }
  #kbc-complaints-policy strong { font-weight: 800; }
  #kbc-complaints-policy section { scroll-margin-top: 150px; }

  #kbc-complaints-policy .kbc-container {
    width: min(1220px, calc(100% - 48px));
    margin-inline: auto;
  }
  #kbc-complaints-policy .kbc-section { padding: 72px 0; }
  #kbc-complaints-policy .kbc-section--soft { background: var(--kbc-section); }
  #kbc-complaints-policy .kbc-section--tight { padding-block: 48px; }

  #kbc-complaints-policy .kbc-skip-link {
    position: absolute; top: -100px; left: 20px; z-index: 100;
    padding: 12px 18px; border-radius: 0 0 11px 11px;
    color: #fff; background: var(--kbc-purple); font-weight: 800;
  }
  #kbc-complaints-policy .kbc-skip-link:focus { top: 0; }

  #kbc-complaints-policy .kbc-eyebrow {
    display: inline-flex; align-items: center; gap: 10px; margin-bottom: .58rem;
    color: var(--kbc-purple); font-size: .75rem; font-weight: 800;
    line-height: 1.2; letter-spacing: .085em; text-transform: uppercase;
  }
  #kbc-complaints-policy .kbc-eyebrow::before {
    width: 28px; height: 2px; border-radius: 999px; background: currentColor; content: "";
  }
  #kbc-complaints-policy .kbc-section-intro { max-width: 930px; margin: 0 0 32px; }
  #kbc-complaints-policy .kbc-section-intro h2 {
    max-width: 980px; margin-bottom: .85rem; color: var(--kbc-dark);
    font-size: clamp(1.7rem,3vw,2.6rem); line-height: 1.1;
  }
  #kbc-complaints-policy .kbc-section-intro > p { max-width: 900px; color: var(--kbc-muted); }

  #kbc-complaints-policy .kbc-hero {
    position: relative; overflow: hidden; padding: clamp(4.5rem,7vw,6rem) 0;
    color: #fff;
    background:
      radial-gradient(circle at 10% 88%,rgba(117,64,220,.18),transparent 34%),
      radial-gradient(circle at 91% 4%,rgba(229,189,89,.08),transparent 28%),
      linear-gradient(135deg,#1b102d,#302048 54%,#201432);
  }
  #kbc-complaints-policy .kbc-hero-grid {
    display: grid; grid-template-columns: minmax(0,1fr) minmax(390px,.82fr);
    gap: 40px; align-items: center;
  }
  #kbc-complaints-policy .kbc-hero .kbc-eyebrow { color: var(--kbc-gold); }
  #kbc-complaints-policy .kbc-hero h1 {
    max-width: 700px; margin-bottom: 1.25rem; color: #fff;
    font-size: clamp(2.15rem,3.5vw,3.25rem); line-height: 1.04;
  }
  #kbc-complaints-policy .kbc-lead {
    max-width: 670px; margin-bottom: 1.35rem; color: #ddd5e9;
    font-size: clamp(1rem,1.45vw,1.13rem); line-height: 1.55;
  }
  #kbc-complaints-policy .kbc-hero-card {
    padding: 26px; border: 1px solid rgba(255,255,255,.16); border-radius: 18px;
    color: #fff; background: rgba(255,255,255,.08); box-shadow: var(--kbc-shadow-lg);
    backdrop-filter: blur(14px);
  }
  #kbc-complaints-policy .kbc-hero-card h2 { color: #fff; font-size: 1.5rem; }
  #kbc-complaints-policy .kbc-hero-card ul { display: grid; gap: 12px; padding-left: 1.2rem; color: #e6deec; }

  #kbc-complaints-policy .kbc-actions { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; }
  #kbc-complaints-policy .kbc-btn {
    display: inline-flex; min-height: 48px; align-items: center; justify-content: center;
    padding: .78rem 1.15rem; border: 1px solid transparent; border-radius: 11px;
    font-size: .86rem; font-weight: 800; line-height: 1.2; text-align: center;
    text-decoration: none; transition: background-color .18s ease,border-color .18s ease,color .18s ease,box-shadow .18s ease;
  }
  #kbc-complaints-policy .kbc-btn--gold { color: #2d230d; border-color: var(--kbc-gold); background: var(--kbc-gold); box-shadow: 0 9px 22px rgba(229,189,89,.16); }
  #kbc-complaints-policy .kbc-btn--gold:hover { border-color: #d8ab3f; background: var(--kbc-gold-hover); }
  #kbc-complaints-policy .kbc-btn--light { color: #fff; border-color: rgba(255,255,255,.25); background: rgba(255,255,255,.07); }
  #kbc-complaints-policy .kbc-btn--light:hover { background: rgba(255,255,255,.14); }
  #kbc-complaints-policy .kbc-btn--purple { color: #fff; background: var(--kbc-purple); }
  #kbc-complaints-policy .kbc-btn--navy { color: #fff; background: var(--kbc-dark); }
  #kbc-complaints-policy .kbc-btn--outline { color: var(--kbc-purple); border-color: rgba(92,37,156,.25); background: #fff; }
  #kbc-complaints-policy .kbc-btn--outline:hover { color: #fff; background: var(--kbc-purple); }

  #kbc-complaints-policy .kbc-trust-list { display:flex; flex-wrap:wrap; gap:10px 20px; margin:24px 0 0; padding:0; color:#ddd5e9; list-style:none; }
  #kbc-complaints-policy .kbc-trust-list li::before { color:var(--kbc-gold); content:"✓"; font-weight:900; }

  #kbc-complaints-policy .kbc-urgent { position:relative; z-index:3; margin-top:-24px; }
  #kbc-complaints-policy .kbc-urgent-inner {
    display:grid; grid-template-columns:50px minmax(0,1fr) auto; gap:18px; align-items:center;
    padding:22px 24px; border:1px solid rgba(161,42,67,.2); border-radius:18px;
    background:var(--kbc-danger-soft); box-shadow:var(--kbc-shadow);
  }
  #kbc-complaints-policy .kbc-urgent-icon { display:grid; width:50px; height:50px; place-items:center; border-radius:13px; color:#fff; background:var(--kbc-danger); }
  #kbc-complaints-policy .kbc-urgent-icon::before { content:"!"; font-size:1.5rem; font-weight:900; }
  #kbc-complaints-policy .kbc-urgent h2 { margin-bottom:3px; color:var(--kbc-danger); font-size:1.12rem; }
  #kbc-complaints-policy .kbc-urgent p { margin:0; color:#63313d; overflow-wrap:anywhere; }

  #kbc-complaints-policy .kbc-on-page { position:sticky; top:0; z-index:20; padding:14px 0; background:rgba(255,255,255,.97); box-shadow:0 8px 24px rgba(32,20,50,.04); }
  #kbc-complaints-policy .kbc-on-page nav { display:flex; gap:8px; overflow-x:auto; scrollbar-width:thin; }
  #kbc-complaints-policy .kbc-on-page a { flex:0 0 auto; padding:8px 12px; border:1px solid var(--kbc-border); border-radius:999px; color:var(--kbc-purple); background:#fff; font-size:.82rem; font-weight:700; text-decoration:none; }
  #kbc-complaints-policy .kbc-on-page a:hover { background:var(--kbc-lavender); }

  #kbc-complaints-policy .kbc-grid { display:grid; gap:16px; align-items:stretch; }
  #kbc-complaints-policy .kbc-grid--4 { grid-template-columns:repeat(4,minmax(0,1fr)); }
  #kbc-complaints-policy .kbc-grid--3 { grid-template-columns:repeat(3,minmax(0,1fr)); }
  #kbc-complaints-policy .kbc-grid--2 { grid-template-columns:repeat(2,minmax(0,1fr)); }
  #kbc-complaints-policy .kbc-card,
  #kbc-complaints-policy .kbc-contact-card,
  #kbc-complaints-policy .kbc-step-content,
  #kbc-complaints-policy .kbc-details,
  #kbc-complaints-policy .kbc-outcome {
    border:1px solid var(--kbc-border); border-radius:18px; background:#fff; box-shadow:var(--kbc-shadow);
  }
  #kbc-complaints-policy .kbc-card { display:flex; height:100%; flex-direction:column; padding:22px; }
  #kbc-complaints-policy .kbc-card--accent { border-top:4px solid var(--kbc-purple); }
  #kbc-complaints-policy .kbc-card :is(p,li) { color:var(--kbc-muted); }
  #kbc-complaints-policy .kbc-card .kbc-btn { align-self:flex-start; margin-top:auto; }
  #kbc-complaints-policy .kbc-card h3,
  #kbc-complaints-policy .kbc-contact-card h3 { color:var(--kbc-dark); font-size:1.06rem; }
  #kbc-complaints-policy .kbc-icon-box { display:grid; width:44px; height:44px; margin-bottom:16px; place-items:center; border-radius:13px; color:var(--kbc-purple); background:var(--kbc-lavender); }
  #kbc-complaints-policy .kbc-icon-box::before { content:"✓"; font-weight:900; }
  #kbc-complaints-policy .kbc-icon-box--gold { color:#6b5000; background:var(--kbc-soft-gold); }

  #kbc-complaints-policy .kbc-split { display:grid; grid-template-columns:minmax(0,1.15fr) minmax(320px,.75fr); gap:40px; align-items:start; }
  #kbc-complaints-policy .kbc-scope-list { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:0 24px; margin:0; padding:0; list-style:none; }
  #kbc-complaints-policy .kbc-scope-list li { padding:14px 0; border-bottom:1px solid var(--kbc-border); font-weight:600; }
  #kbc-complaints-policy .kbc-scope-list li::before { margin-right:8px; color:var(--kbc-purple); content:"✓"; font-weight:900; }

  #kbc-complaints-policy .kbc-process { position:relative; display:grid; gap:18px; }
  #kbc-complaints-policy .kbc-process::before { position:absolute; top:28px; bottom:28px; left:29px; width:2px; background:linear-gradient(var(--kbc-gold),var(--kbc-purple),var(--kbc-dark)); content:""; }
  #kbc-complaints-policy .kbc-step { position:relative; display:grid; grid-template-columns:60px 1fr; gap:18px; }
  #kbc-complaints-policy .kbc-step-number { position:relative; z-index:1; display:grid; width:60px; height:60px; place-items:center; border:5px solid #fff; border-radius:50%; color:#fff; background:var(--kbc-purple); font-weight:900; }
  #kbc-complaints-policy .kbc-step:first-child .kbc-step-number { color:#2d230d; background:var(--kbc-gold); }
  #kbc-complaints-policy .kbc-step:last-child .kbc-step-number { background:var(--kbc-dark); }
  #kbc-complaints-policy .kbc-step-content { padding:22px; color:var(--kbc-muted); }
  #kbc-complaints-policy .kbc-step-head { display:flex; flex-wrap:wrap; gap:10px; justify-content:space-between; align-items:baseline; }
  #kbc-complaints-policy .kbc-step-head h3 { margin-bottom:0; color:var(--kbc-dark); font-size:1.06rem; }
  #kbc-complaints-policy .kbc-time { padding:5px 9px; border-radius:999px; color:var(--kbc-purple); background:var(--kbc-lavender); font-size:.78rem; font-weight:800; }

  #kbc-complaints-policy .kbc-checklist { display:grid; gap:12px; margin:0; padding:0; list-style:none; }
  #kbc-complaints-policy .kbc-checklist li { padding:15px 16px 15px 46px; border:1px solid var(--kbc-border); border-radius:14px; background:#fff; }
  #kbc-complaints-policy .kbc-checklist li::before { float:left; margin-left:-30px; color:var(--kbc-purple); content:"✓"; font-weight:900; }
  #kbc-complaints-policy .kbc-checklist strong { display:block; color:var(--kbc-dark); }

  #kbc-complaints-policy .kbc-cta-card { position:sticky; top:90px; padding:26px; border-radius:18px; color:#fff; background:linear-gradient(145deg,var(--kbc-deep),var(--kbc-medium)); box-shadow:var(--kbc-shadow-lg); }
  #kbc-complaints-policy .kbc-cta-card :is(h2,h3) { color:#fff; }
  #kbc-complaints-policy .kbc-cta-card p { color:#ddd5e9; }
  #kbc-complaints-policy .kbc-cta-card .kbc-actions { display:grid; }
  #kbc-complaints-policy .kbc-cta-card .kbc-btn { width:100%; }
  #kbc-complaints-policy .kbc-small-note { margin-top:15px; font-size:.88rem; }

  #kbc-complaints-policy .kbc-contact-card { position:relative; overflow:hidden; height:100%; padding:22px; color:var(--kbc-muted); }
  #kbc-complaints-policy .kbc-contact-card::before { position:absolute; inset:0 0 auto; height:4px; background:var(--kbc-purple); content:""; }
  #kbc-complaints-policy .kbc-contact-card--gold::before { background:var(--kbc-gold); }
  #kbc-complaints-policy .kbc-contact-card--navy::before { background:var(--kbc-dark); }
  #kbc-complaints-policy .kbc-contact-card--red::before { background:var(--kbc-danger); }
  #kbc-complaints-policy .kbc-stage-label { display:inline-flex; margin-bottom:12px; padding:5px 10px; border-radius:999px; color:var(--kbc-purple); background:var(--kbc-lavender); font-size:.75rem; font-weight:800; text-transform:uppercase; }
  #kbc-complaints-policy .kbc-contact-details { display:grid; gap:8px; margin-top:16px; }
  #kbc-complaints-policy .kbc-contact-details :is(a,span,address) { color:var(--kbc-purple); font-style:normal; font-weight:700; overflow-wrap:anywhere; }

  #kbc-complaints-policy .kbc-route-grid { display:grid; grid-template-columns:repeat(2,minmax(0,1fr)); gap:14px; }
  #kbc-complaints-policy .kbc-details { overflow:hidden; box-shadow:none; }
  #kbc-complaints-policy .kbc-details summary { position:relative; display:flex; min-height:62px; align-items:center; padding:16px 50px 16px 18px; color:var(--kbc-dark); font-weight:700; cursor:pointer; list-style:none; }
  #kbc-complaints-policy .kbc-details summary::-webkit-details-marker { display:none; }
  #kbc-complaints-policy .kbc-details summary::after { position:absolute; right:18px; color:var(--kbc-purple); font-size:1.4rem; content:"+"; }
  #kbc-complaints-policy .kbc-details[open] summary::after { content:"−"; }
  #kbc-complaints-policy .kbc-details-body { padding:0 18px 18px; color:var(--kbc-muted); }

  #kbc-complaints-policy .kbc-outcome { padding:22px; border-left:4px solid var(--kbc-purple); box-shadow:none; }
  #kbc-complaints-policy .kbc-outcome:nth-child(2) { border-left-color:var(--kbc-gold); }
  #kbc-complaints-policy .kbc-outcome:nth-child(3) { border-left-color:var(--kbc-dark); }
  #kbc-complaints-policy .kbc-outcome:nth-child(4) { border-left-color:#7f8999; }
  #kbc-complaints-policy .kbc-outcome:nth-child(5) { border-left-color:var(--kbc-danger); }
  #kbc-complaints-policy .kbc-outcome h3 { color:var(--kbc-dark); font-size:1.06rem; }
  #kbc-complaints-policy .kbc-outcome p { color:var(--kbc-muted); }
  #kbc-complaints-policy .kbc-remedy-box { margin-top:24px; padding:24px; border:1px solid rgba(229,189,89,.45); border-radius:18px; background:linear-gradient(135deg,var(--kbc-soft-gold),#fffdf6); }
  #kbc-complaints-policy .kbc-remedy-list { display:flex; flex-wrap:wrap; gap:8px; margin:16px 0 0; padding:0; list-style:none; }
  #kbc-complaints-policy .kbc-remedy-list li { padding:7px 10px; border:1px solid rgba(229,189,89,.5); border-radius:999px; background:rgba(255,255,255,.7); font-size:.85rem; font-weight:700; }

  #kbc-complaints-policy .kbc-external { padding:clamp(32px,5vw,52px); border-radius:18px; color:#fff; background:linear-gradient(135deg,var(--kbc-dark),var(--kbc-medium)); }
  #kbc-complaints-policy .kbc-external h2 { color:#fff; }
  #kbc-complaints-policy .kbc-external p { max-width:850px; color:#ddd5e9; }
  #kbc-complaints-policy .kbc-note { margin-top:20px; padding:15px 17px; border-left:4px solid var(--kbc-gold); background:rgba(255,255,255,.08); }

  #kbc-complaints-policy .kbc-meta { display:grid; grid-template-columns:repeat(4,minmax(0,1fr)); gap:1px; overflow:hidden; border:1px solid var(--kbc-border); border-radius:18px; background:var(--kbc-border); }
  #kbc-complaints-policy .kbc-meta-item { min-height:110px; padding:20px; background:#fff; }
  #kbc-complaints-policy .kbc-meta-label { display:block; margin-bottom:7px; color:var(--kbc-purple); font-size:.75rem; font-weight:800; text-transform:uppercase; }
  #kbc-complaints-policy .kbc-meta-value { color:var(--kbc-dark); font-weight:700; }
  #kbc-complaints-policy .kbc-policy-note { margin-top:18px; color:var(--kbc-muted); font-size:.88rem; }

  #kbc-complaints-policy .kbc-final-cta { padding:54px 0 72px; color:#fff; background:var(--kbc-deep); }
  #kbc-complaints-policy .kbc-final-cta-inner { display:grid; grid-template-columns:minmax(0,1fr) auto; gap:28px; align-items:center; }
  #kbc-complaints-policy .kbc-final-cta h2 { margin-bottom:9px; color:#fff; font-size:clamp(1.7rem,3vw,2.6rem); }
  #kbc-complaints-policy .kbc-final-cta p { max-width:760px; color:#ece6f1; }

  #kbc-complaints-policy :is(a,button,summary):focus-visible { outline:3px solid rgba(117,64,220,.34); outline-offset:3px; }

  @media (max-width:1100px) {
    #kbc-complaints-policy :is(.kbc-grid--4,.kbc-grid--3) { grid-template-columns:repeat(2,minmax(0,1fr)); }
    #kbc-complaints-policy .kbc-meta { grid-template-columns:repeat(2,minmax(0,1fr)); }
  }
  @media (max-width:900px) {
    #kbc-complaints-policy :is(.kbc-hero-grid,.kbc-split) { grid-template-columns:1fr; }
    #kbc-complaints-policy .kbc-cta-card { position:static; }
  }
  @media (max-width:768px) {
    #kbc-complaints-policy { font-size:14px; }
    #kbc-complaints-policy .kbc-container { width:calc(100% - 28px); }
    #kbc-complaints-policy .kbc-section { padding:50px 0; }
    #kbc-complaints-policy :is(.kbc-grid--4,.kbc-grid--3,.kbc-grid--2,.kbc-route-grid,.kbc-scope-list,.kbc-meta,.kbc-final-cta-inner) { grid-template-columns:1fr; }
    #kbc-complaints-policy .kbc-urgent-inner { grid-template-columns:44px minmax(0,1fr); }
    #kbc-complaints-policy .kbc-urgent-inner .kbc-btn { grid-column:1/-1; width:100%; }
  }
  @media (max-width:520px) {
    #kbc-complaints-policy .kbc-actions,
    #kbc-complaints-policy .kbc-actions .kbc-btn { width:100%; }
    #kbc-complaints-policy .kbc-urgent-inner { grid-template-columns:1fr; }
    #kbc-complaints-policy .kbc-step { grid-template-columns:48px 1fr; gap:12px; }
    #kbc-complaints-policy .kbc-process::before { left:23px; }
    #kbc-complaints-policy .kbc-step-number { width:48px; height:48px; border-width:4px; }
    #kbc-complaints-policy .kbc-step-content { padding:18px; }
  }
  @media (prefers-reduced-motion:reduce) {
    #kbc-complaints-policy *,#kbc-complaints-policy *::before,#kbc-complaints-policy *::after { animation-duration:.01ms!important; transition-duration:.01ms!important; }
  }